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Can I still change my delivery address? My package hasn't been delivered yet — what happened? How can I get free shipping for my order? What is the delivery time?

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My package hasn't been delivered yet — what happened?

Q: How do I return an item?

You can easily return your order via our return page

We recommend that you first check your Track & Trace for the latest updates. Also double-check your shipping address, especially the house number, to make sure everything is correct.

There may be delays with the courier that are beyond our control. We kindly ask for your patience. If there has been no update for several days, please contact us so we can look into it for you.

Need some help?Contact us here

Frequently Asked Questions

How do I return an item?

You can easily return your order via our return page

Shipping & Delivery Time

Orders placed before 11:00 p.m. are processed within 24 hours. Our shipping days are from Monday to Friday, so you receive your order at a time that suits you best.

Netherlands: Delivery the day after your order has been processed
Belgium: 1-2 working days

How do I know if my order has been confirmed?

After placing your order, you will receive a confirmation email with a tracking link to follow the shipment.

Change or cancel order after payment?

Sometimes we can still make changes. Please contact us as soon as possible via e-mail, chat, WhatsApp, or social media, so we can see what is possible.

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My package hasn't been delivered yet — what happened?

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