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Will I receive a confirmation once the refund has been processed? What is ENDU's refund policy? When can I expect my refund? Where is my refund? I returned my package today.

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When can I expect my refund?

After your return has been processed:

Refunds to the original payment method take 7–10 business days
Refunds via a gift card (+10% bonus) are processed within 2–3 business days

Please note it may take longer depending on your bank or payment provider.

Need some help?Contact us here

Frequently Asked Questions

How do I return an item?

You can easily return your order via our return page

Shipping & Delivery Time

Orders placed before 11:00 p.m. are processed within 24 hours. Our shipping days are from Monday to Friday, so you receive your order at a time that suits you best.

Netherlands: Delivery the day after your order has been processed
Belgium: 1-2 working days

How do I know if my order has been confirmed?

After placing your order, you will receive a confirmation email with a tracking link to follow the shipment.

Change or cancel order after payment?

Sometimes we can still make changes. Please contact us as soon as possible via e-mail, chat, WhatsApp, or social media, so we can see what is possible.