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Website & Account

I have trouble placing my order. I can't find my discount code after registering my email address. I can't log into my account. Do I need an account to order?

I can't find my discount code after registering my email address.

After registration, your discount code is usually sent to your email address.

If you can't find it:

Check your spam/junk mail folder
Make sure you entered the correct email address during registration

If you still can't find the code, please contact us. We are happy to assist you or provide a new code if applicable.

Need some help?Contact us here

Frequently Asked Questions

How do I return an item?

You can easily return your order via our return page

Shipping & Delivery Time

Orders placed before 11:00 p.m. are processed within 24 hours. Our shipping days are from Monday to Friday, so you receive your order at a time that suits you best.

Netherlands: Delivery the day after your order has been processed
Belgium: 1-2 working days

How do I know if my order has been confirmed?

After placing your order, you will receive a confirmation email with a tracking link to follow the shipment.

Change or cancel order after payment?

Sometimes we can still make changes. Please contact us as soon as possible via e-mail, chat, WhatsApp, or social media, so we can see what is possible.