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Website & Account

I have trouble placing my order. I can't find my discount code after registering my email address. I can't log into my account. Do I need an account to order?

I have trouble placing my order.

We are very sorry to hear that you are having trouble placing your order. Please contact our friendly customer service team, they will be happy to assist you.

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Frequently Asked Questions

How do I return an item?

You can easily return your order via our return page

Shipping & Delivery Time

Orders placed before 11:00 p.m. are processed within 24 hours. Our shipping days are from Monday to Friday, so you receive your order at a time that suits you best.

Netherlands: Delivery the day after your order has been processed
Belgium: 1-2 working days

How do I know if my order has been confirmed?

After placing your order, you will receive a confirmation email with a tracking link to follow the shipment.

Change or cancel order after payment?

Sometimes we can still make changes. Please contact us as soon as possible via e-mail, chat, WhatsApp, or social media, so we can see what is possible.