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Can I exchange my order for a different item?
Can I exchange my order for a different size (smaller or larger)?
I can’t open the return label or link — what should I do?
Who pays the shipping costs for returns?
Can I return my order if the original packaging is missing?
How can I return my package if the 14-day return period has expired?
How can I return my package?
Can I return multiple orders in one package?
Is it possible to exchange if my order is outside the 14-day return period?
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Can I exchange my order for a different item?
- We usually do not offer direct exchanges for other items. However, depending on the case, we may consider this if the item meets our return conditions (unworn, unwashed, and with tags).
- You need to send the package back to us first. Once the return shipment is on its way or received, we can review your request and prepare a replacement shipment.
- Let us know which item, size, and color you prefer so we can assist you further. Otherwise, you can return the item and place a new order.
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