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Can I still change my delivery address?
My package hasn't been delivered yet — what happened?
How can I get free shipping for my order?
What is the delivery time?
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My package hasn't been delivered yet — what happened?
We recommend that you first check your Track & Trace for the latest updates. Also double-check your shipping address, especially the house number, to make sure everything is correct.
There may be delays with the courier that are beyond our control. We kindly ask for your patience. If there has been no update for several days, please contact us so we can look into it for you.
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