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How can I cancel my order?

Q: How do I return an item?

You can easily return your order via our return page

Once an order is placed, it is immediately processed in our system. If you see that no Track & Trace is available yet, cancellation may still be possible — please contact us as soon as possible so we can check this for you.

However, if a Track & Trace has already been generated, it means the package has been shipped or handed over to the courier, and cancellation is no longer possible. In that case, you can proceed with a return/exchange once you have received the package.

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Frequently Asked Questions

How do I return an item?

You can easily return your order via our return page

Shipping & Delivery Time

Orders placed before 11:00 p.m. are processed within 24 hours. Our shipping days are from Monday to Friday, so you receive your order at a time that suits you best.

Netherlands: Delivery the day after your order has been processed
Belgium: 1-2 working days

How do I know if my order has been confirmed?

After placing your order, you will receive a confirmation email with a tracking link to follow the shipment.

Change or cancel order after payment?

Sometimes we can still make changes. Please contact us as soon as possible via e-mail, chat, WhatsApp, or social media, so we can see what is possible.