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My order shows as 'delivered', but I haven't received anything – what should I do? I received a defective item — what should I do? I received an incorrect order (wrong set, color, size, or item).

Website & Account

I received a defective item — what should I do?

To assist you as quickly as possible, please contact us and provide the following:

Your order number
Clear photos of the item and the defect
Photos showing that the labels and tags are still attached

Our team will review this and work with you to find the best possible solution as quickly as possible.

Need some help?Contact us here

Frequently Asked Questions

How do I return an item?

You can easily return your order via our return page

Shipping & Delivery Time

Orders placed before 11:00 p.m. are processed within 24 hours. Our shipping days are from Monday to Friday, so you receive your order at a time that suits you best.

Netherlands: Delivery the day after your order has been processed
Belgium: 1-2 working days

How do I know if my order has been confirmed?

After placing your order, you will receive a confirmation email with a tracking link to follow the shipment.

Change or cancel order after payment?

Sometimes we can still make changes. Please contact us as soon as possible via e-mail, chat, WhatsApp, or social media, so we can see what is possible.