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My order shows as 'delivered', but I haven't received anything – what should I do? I received a defective item — what should I do? I received an incorrect order (wrong set, color, size, or item).

Website & Account

My order shows as 'delivered', but I haven't received anything – what should I do?

We understand your concern.

If your package is marked as delivered, we kindly ask you to do the following:

Check your mailbox.
Ask your neighbors or housemates.
Look around your home (porch, hallway, or another safe place).
Check a nearby delivery or pickup point.
Check if your address details are entered correctly.

If you still cannot find your package, please contact us. We will assist you and, if necessary, initiate an investigation with the courier to resolve the issue.

Need some help?Contact us here

Frequently Asked Questions

How do I return an item?

You can easily return your order via our return page

Shipping & Delivery Time

Orders placed before 11:00 p.m. are processed within 24 hours. Our shipping days are from Monday to Friday, so you receive your order at a time that suits you best.

Netherlands: Delivery the day after your order has been processed
Belgium: 1-2 working days

How do I know if my order has been confirmed?

After placing your order, you will receive a confirmation email with a tracking link to follow the shipment.

Change or cancel order after payment?

Sometimes we can still make changes. Please contact us as soon as possible via e-mail, chat, WhatsApp, or social media, so we can see what is possible.