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What is the delivery time? I have already placed an order and want to add another item. Can I pay you directly? Can I still change my delivery address? Where is my package? It says 'delivered,' but I haven't received anything. My order is delayed, what should I do?

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My order is delayed, what should I do?

Q: How do I return an item?

You can easily return your order via our return page

Once your order has been shipped, you will receive a Track & Trace link by email to follow your shipment.

Sometimes there can be delays with the courier, which unfortunately are beyond our control.

If your tracking has not been updated for several days, we kindly ask for your patience. However, if the delay continues, please contact us so we can investigate the shipment with the courier.

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Frequently Asked Questions

How do I return an item?

You can easily return your order via our return page

Shipping & Delivery Time

Orders placed before 11:00 p.m. are processed within 24 hours. Our shipping days are from Monday to Friday, so you receive your order at a time that suits you best.

Netherlands: Delivery the day after your order has been processed
Belgium: 1-2 working days

How do I know if my order has been confirmed?

After placing your order, you will receive a confirmation email with a tracking link to follow the shipment.

Change or cancel order after payment?

Sometimes we can still make changes. Please contact us as soon as possible via e-mail, chat, WhatsApp, or social media, so we can see what is possible.

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My order is delayed, what should I do?

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