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What is the delivery time? I have already placed an order and want to add another item. Can I pay you directly? Can I still change my delivery address? Where is my package? It says 'delivered,' but I haven't received anything. My order is delayed, what should I do?

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I have already placed an order and want to add another item. Can I pay you directly?

Q: How do I return an item?

You can easily return your order via our return page

If you contact us shortly after placing your order, we may be able to help you adjust the order and you can pay us manually.

However, once your order has been processed and tracking information has been provided, we can no longer make changes due to the speed of our processing. In that case, we recommend placing a new order.

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Frequently Asked Questions

How do I return an item?

You can easily return your order via our return page

Shipping & Delivery Time

Orders placed before 11:00 p.m. are processed within 24 hours. Our shipping days are from Monday to Friday, so you receive your order at a time that suits you best.

Netherlands: Delivery the day after your order has been processed
Belgium: 1-2 working days

How do I know if my order has been confirmed?

After placing your order, you will receive a confirmation email with a tracking link to follow the shipment.

Change or cancel order after payment?

Sometimes we can still make changes. Please contact us as soon as possible via e-mail, chat, WhatsApp, or social media, so we can see what is possible.

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I have already placed an order and want to add another item. Can I pay you directly?

Frequently Asked Questions

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