Where is my package? It says 'delivered,' but I haven't received anything.

We understand your concern. If your package is marked as delivered but you have not received it, we recommend the following steps:

• Check your mailbox

• Ask your neighbors or housemates

• Look around your home (porch, hallway, or another safe place)

• Check a nearby delivery or pickup point

• Verify that your shipping address is correct

In some cases, packages are delivered to a local service point or received by someone else on your behalf.

If you still cannot find your package, please contact us — we will assist you and, if necessary, initiate an investigation with the courier.