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Retourneren & Ruilen

Can I exchange my order for a different item? Can I exchange my order for a different size (smaller or larger)? I can’t open the return label or link — what should I do? Who pays the shipping costs for returns? Can I return my order if the original packaging is missing? How can I return my package if the 14-day return period has expired? How can I return my package? Can I return multiple orders in one package? Is it possible to exchange if my order is outside the 14-day return period?

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Can I exchange my order for a different item?

We usually do not offer direct exchanges for other items. However, depending on the case, we may consider this if the item meets our return conditions (unworn, unwashed, and with tags).
You need to send the package back to us first. Once the return shipment is on its way or received, we can review your request and prepare a replacement shipment.
Let us know which item, size, and color you prefer so we can assist you further. Otherwise, you can return the item and place a new order.

Need some help?Contact us here

Frequently Asked Questions

How do I return an item?

You can easily return your order via our return page

Shipping & Delivery Time

Orders placed before 11:00 p.m. are processed within 24 hours. Our shipping days are from Monday to Friday, so you receive your order at a time that suits you best.

Netherlands: Delivery the day after your order has been processed
Belgium: 1-2 working days

How do I know if my order has been confirmed?

After placing your order, you will receive a confirmation email with a tracking link to follow the shipment.

Change or cancel order after payment?

Sometimes we can still make changes. Please contact us as soon as possible via e-mail, chat, WhatsApp, or social media, so we can see what is possible.