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Retourneren & Ruilen

Can I exchange my order for a different item? Can I exchange my order for a different size (smaller or larger)? I can’t open the return label or link — what should I do? Who pays the shipping costs for returns? Can I return my order if the original packaging is missing? How can I return my package if the 14-day return period has expired? How can I return my package? Can I return multiple orders in one package? Is it possible to exchange if my order is outside the 14-day return period?

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How can I return my package?

You can easily return your order through our return portal: https://endu.trackandreturn.com

Simply enter your order number and email address, select the items you want to return, and follow the steps to generate your return label.

Make sure your return meets our return policy:

Items must be unworn, unwashed, and with tags attached

Need some help?Contact us here

Frequently Asked Questions

How do I return an item?

You can easily return your order via our return page

Shipping & Delivery Time

Orders placed before 11:00 p.m. are processed within 24 hours. Our shipping days are from Monday to Friday, so you receive your order at a time that suits you best.

Netherlands: Delivery the day after your order has been processed
Belgium: 1-2 working days

How do I know if my order has been confirmed?

After placing your order, you will receive a confirmation email with a tracking link to follow the shipment.

Change or cancel order after payment?

Sometimes we can still make changes. Please contact us as soon as possible via e-mail, chat, WhatsApp, or social media, so we can see what is possible.