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Retourneren & Ruilen

Can I exchange my order for a different item? Can I exchange my order for a different size (smaller or larger)? I can’t open the return label or link — what should I do? Who pays the shipping costs for returns? Can I return my order if the original packaging is missing? How can I return my package if the 14-day return period has expired? How can I return my package? Can I return multiple orders in one package? Is it possible to exchange if my order is outside the 14-day return period?

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Who pays the shipping costs for returns?

Return shipping costs are the customer's responsibility.

We also recommend keeping your shipping receipt and the track & trace code, as we cannot be held responsible for lost returns without this proof.

Need some help?Contact us here

Frequently Asked Questions

How do I return an item?

You can easily return your order via our return page

Shipping & Delivery Time

Orders placed before 11:00 p.m. are processed within 24 hours. Our shipping days are from Monday to Friday, so you receive your order at a time that suits you best.

Netherlands: Delivery the day after your order has been processed
Belgium: 1-2 working days

How do I know if my order has been confirmed?

After placing your order, you will receive a confirmation email with a tracking link to follow the shipment.

Change or cancel order after payment?

Sometimes we can still make changes. Please contact us as soon as possible via e-mail, chat, WhatsApp, or social media, so we can see what is possible.